All Lodbrock products are professionally designed and made with high standards in quality control. In the unlikely event that the goods you receive are found to be damaged or defective, these should be returned to us within 14 days for replacement. If, upon receipt of your goods you realise you have ordered incorrectly or are returning due to any other reasons than damage in transit or faulty goods, we will exchange for products of equal value or issue a credit note subject to the return of the originals being unused and unmarked, the cost of return postage will be your responsibility and the original costs to us of shipping, handling and any customs duties will be deducted from any amount due for refund.. Should you not wish to exchange or accept a credit note we will issue a refund subject to the goods being resaleable as new, this will be processed through the original method of purchase.
If the protective seal has been removed or broken, we will not issue a refund. Furthermore, we will not issue a refund if the items returned appear to have been used. worn, washed, marked or affected by odours or with any tags removed. Also we regret we cannot issue a refund for intimate items such as adult toys unless the packaging is unopened and intact.
We advise you to retain your record/proof of tracking and ensure your parcel is securely sealed and clearly labelled. The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item the 14-day period commences from the original day delivery was attempted.
Exchange Rate Fluctuations
In the event of a refund you may notice a discrepancy which is the result of movement in the foreign exchange rate between the date of order and date of refund. Such variants are governed by the banks and beyond our control.
Returns of items from outside the primary regions
The customer will be liable to pay all applicable local taxes or customs charges on goods returned from outside the EU, Japan or North America. To avoid these charges you are advised to clearly write Garment Returned Zero Value on the customs declaration.
Please ensure any returns are sent either by SIGNED FOR post or courier and ensure you retain the tracking details.
Please indicate good are being returned or exchanged on any internatonal customs declarations.